Refunds

IBS 2.7 > Group Administrator: Transactions

Refunds are allowed in IBS; however, a student requesting a refund may not receive the full amount originally paid. Refund policies are set by the IBS System Administrator and are the same for all Groups. You may view the policies by selecting Group Administrators > Academic > Academic Offerings > Sales Catalog. If you have questions about the policies, please contact your Partner Relationship Manager (PRM) or the IBS System Administrator.

The following factors affect the amount of the refund:

• Package type:  For example, refund policies for a downloaded PDF are different from policies for a facilitated course.
• Date of refund request: Generally, the longer a student waits to request a refund, the lower the refund will be.
• Payment vendor restrictions:
• Due to PayPal policies, we cannot provide any refund after 60 days from date of purchase.
• For refunds within 60 days, a small portion of the PayPal fee is kept by PayPal; however, in order to give the student the full amount he is due, this shortfall will be covered by the Academic Group. 

When a student in your Group requests a refund, the appropriate amount is allocated to your Group’s account in IBS. In general, IBS and Publisher accounts will experience a zero or negative impact. For the Academic, if the item was sold above cost, a refund will also result in a zero or negative allocation. But if the Academic sold the item below cost, a refund may actually restore money to their account!